I mean, I was expecting a lot of escalations today. Everyone was, it's the last day of the plan year for most accounts, and the last day to use the card for pretty much all of them. But I was expecting the calls to go something like this:
Customer: YA'LL HAVE MY MONEY YOU GOTTA UN-SUSPEND MY CARD SO I CAN SPEND IT BEFORE THE END OF THE YEAR, EVEN THOUGH I HAVEN'T BEEN SENDING IN THE RECEIPTS THAT YOU'VE BEEN ASKING FOR FOR MONTHS!
Me: Lawl, no.
Instead, they've been going like this:
Customer: WAL-MART VOIDED MY TRANSACTION AND NOW THEY CAN'T PUT IT THROUGH, WHY ISN'T MY CARD WORKING?
Me: WTF, you're screwed.
Y'see, when they void a card transaction after they put it through, the funds for that transaction are still in a hold for a few days before returning to the card. Normally that's not an issue, but right now is the very last day for these people to use their money. They either have to use the card, or pay out of their own pocket, and some of these people are trying to use it for something like eight hundred dollars.
I've pretty much never had a call about this before, but just today there's been a fucking EPIDEMIC of Wal-Mart employees fucking up card transactions, voiding them, and the funds being stuck in a hold while the clock ticks on the end of the plan year. Which means they call us, and then ask to speak to a supervisor, which means they're speaking to me.
If there's any Wal-Mart managers out in the audience tonight: TEACH YOUR EMPLOYEES HOW TO PUT THROUGH A FUCKING CARD TRANSACTION. Jeezus.